Though AI has seeped into every step of the job hunt for both applicants and recruiters, it has taken time to catch on in interviews. Voice AI is infamously tricky to pull off, as agents get tripped up by accents or “ums.” Behavior that would be second nature to a human—like not interrupting a candidate—turns into a “very, very difficult engineering problem,” according to Ophir Samson, the head of voice AI at recruitment platform Greenhouse. But recruiters, overwhelmed with the glut of applications, have increasingly turned to voice AI tools to screen candidates, with 63 percent of job seekers reporting they’ve encountered an AI interview, according to Greenhouse.
As recruiters turned to AI, so did applicants. Candidates using AI in the interview process has become so common that AI recruitment startups like Ribbon promise to help identify “overly scripted, AI-assisted, or coached” responses—just like those in Christopher’s experiment.
Now there are rumblings that bot-on-bot interviews aren’t duplicitous but a preview of things to come. In many ways, it’s the “next logical stage,” Mark Monaghan, vice president of organizational development at call center company IQor, tells WIRED,
That doesn’t mean he’s entirely happy about it. In Christopher’s case, Monaghan believes, the use of AI was more than justified.
“If you’re going to send a bot to me,” he says, “I’ll send a bot to you.”
After his fifth interview with no follow-up, Christopher decided to apply for one more Everforth Apex job. Perhaps, Christopher thought, the problem wasn’t AI. Maybe it was him. Maybe if Riley was able to speak to the company’s dream candidate, things would go differently. So he created a fake candidate, whom he called Don Dickner, packing a resumé to the brim with qualifications pulled from an open job posting.
After Christopher submitted the application, Riley immediately reached out. This time, the virtual recruiter spoke with ChatGPT—posing as Dickner—for 23 minutes. They discussed “sustainable operational improvement”; protecting “customer experience under volume pressure”; refusing to let “tribal knowledge drift.” ChatGPT had an answer for every question, and a personal anecdote for every qualification. As the interview wrapped up, ChatGPT said it had a “few more questions I’d like answered.”
“I appreciate it,” Riley responded. “Upon carefully reviewing your application, we will assess your qualifications for the position. Should you meet our criteria, a recruiter from Everforth Apex will reach out to schedule a brief conversation.”
Christopher never heard from Riley again.